Ovum Report: The Total Cost of Ownership of Cloud- and Premise-Based Contact Centre Platforms
This study revisits the question of TCO for two different deployment modes over a five-year span, using new pricing data that reflects the significant downward pressure on cloud technologies since 2013. We describe nine possible scenarios for technology deployment and contact center size and compare the cumulative costs over a five-year period.
Subscribe to the Cloud Insider Newsletter
This is your go-to resource for the latest news and tips on the following topics and more, XaaS, AWS, Microsoft Azure, DevOps, virtualization, the hybrid cloud, and cloud security. Delivered Mondays and Wednesdays