Ovum Report: The Total Cost of Ownership of Cloud- and Premise-Based Contact Centre Platforms

Provided by: Genesys
Topic: Cloud
Format: PDF
This study revisits the question of TCO for two different deployment modes over a five-year span, using new pricing data that reflects the significant downward pressure on cloud technologies since 2013. We describe nine possible scenarios for technology deployment and contact center size and compare the cumulative costs over a five-year period.

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