Performance Assessment of a Business Intelligence System Acquisition Using Balanced Scorecard Software

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This paper emphasizes the way in which IT&C tools - particularly Balanced Scorecard Designer software - provide a real support to the managers which have a global vision on the key factors that assure Business Intelligence performances. The authors' approach model can be included in the interdisciplinary and frontier research area, responding to some present problems of the following domains: information technology, performance management, business excellence and strategic behavior of the companies in the acquisition process of a Business Intelligence system. Their project regarding the performance assessment of a Business Intelligence system acquisition proposes the implementation of a customized Balanced Scorecard model based on competitive intelligence using Balanced Scorecard Designer software as a promotion tool.

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