Provided by: Iosrjournals
Date Added: Dec 2012
Implementation of secured Customer Relationship Management (CRM) system is the core competitiveness of Small and Medium Enterprises (SMEs) to build an effective means. Main usage of CRM is to maintain the industry records and customer request. Those records are maintained very confidentially for other industries to increasing their growth. Existing system of CRM's are used to maintain records but they didn't concentrate on security criteria's. The proposed idea of CRM is to implement security features on it (i.e.) encrypt the confidential data's of the industry using best encryption algorithm.