Universiti Utara Malaysia
Lack of user understanding can bring a damaging effect to software development projects. As the authors acknowledge, there is a wide variety of users in each software project and consequently there are variation of goals, needs and attitudes within the establishment of users' requirements. So, there are difficulties in organizing and categorizing these information and also, in validating these requirements within a development project. Using personas to capture and analyze users can facilitate user's understanding. However, identifying personas from large user information is difficult. This paper examines the persona technique and proposes a software support tool to help developers in gathering and analyzing requirements by using personas.