Preventing Unexpectedly High Bills: Credit Management in Telecommunications

Provided by: Commonwealth of Australia
Topic: Software
Format: PDF
This paper provides information and recommendations to the Minister regarding significant problems that have emerged in the telecommunications market related to: internet dumping, where a customer's modem connection to the Internet is taken over by software, known as an Internet dialer, and re-established using an expensive call service; and unexpectedly high bills received by customers relating to a variety of services and due to a variety of causes.

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