Many, if not most, IT organisations use multiple monitoring tools in their data center to continuously monitor the quality of their services and IT infrastructure. Unfortunately, most of these monitoring tools work in silos, and may automatically send an email to someone on the IT team when an event occurs, regardless of its importance. Even at a medium-sized data center, these tools can easily generate hundreds of messages a day, creating a backlog of events that become unmanageable.
To filter all event-related data and associate them with your business services in order of priority, you’ll need a fully populated Configuration Management Database (CMDB) with well-defined configuration items (CIs).
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