Fast and effective support is an important differentiator for companies to achieve greater customer satisfaction and business success. But the need to support users on their mobile devices, in any location and in any language, adds complexities to the support function. Download this executive summary from Rescue and IDC to learn:

• What end users expect from personal and workplace support
• How to develop an effective support strategy to cope with rising user expectations
• Benefits of remote access technology to improve support experiences and the business bottom line