Process Change Support Features
To provide effective support, the introduction of Process-Aware Information Systems (PAIS) must not freeze existing business processes. Instead PAIS should allow authorized users to flexibly deviate from the predefined processes if required and to evolve business processes in a controlled manner over time. Many software vendors promise flexible system solutions for realizing such adaptive PAIS, but are often unable to cope with fundamental issues related to process change (e.g., correctness and robustness). In this paper, the authors summarize a set of important change support features to foster systematic comparison of existing process management technology with respect to process change.