Process Owners in the Wild: Findings from a Multi-method Descriptive Study

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Provided by: RWTH Aachen University
Topic: Data Management
Format: PDF
Process ownership is widely considered as a key element in process-oriented organizations. However, no consistent view on this role can be found in the literature and only a limited insight exists into its fulfillment within industrial practice. This paper reports on the findings from a descriptive research study into process ownership. These findings are gathered through a survey and two in-depth case studies. A main conclusion is that tasks and responsibilities of process owners have a different focus for organizations at an early stage of BPM (Business Process Management) maturity compared to organizations at more progressed levels.
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