To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed one customer from the global financial services industry with experience deploying Dell monitors.

The objective of the TEI framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact of Dell’s UltraSharp monitors, including interviews with Forrester analysts, Dell stakeholders, and one organization using Dell’s UltraSharp monitors.

Forrester constructed a financial model representative of the interview using the TEI methodology.