Providing Assistance by Reusing Episodes Stored in Traces: A Case Study with SAP Business Objects Explorer

Provided by: Université de Limoges
Format: PDF
It is a big challenge in the information technology field to develop techniques to help users in their tasks. For that purpose, the authors need to develop assistants able to help people without disturbing them in their main task. This paper discusses building an assistant based on traces and making use of a trace-based system. Traces can be used as a knowledge source to discover other useful knowledge but also to reuse experience. The main idea of the approach is to find useful episodes (previous experiences) in interaction traces and to reuse them to provide users with contextualized help. The assistant can then adapt the retrieved episodes to provide assistance to the user by reusing previous experiences.

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