Science & Engineering Research Support soCiety (SERSC)
There are different product maintenance and support techniques. These previous techniques do not solve user/clients bugs, issues and enhancements effectively and efficiently. Scrum is being used now-a-days as a quick, flexible and holistic methodology to develop software. In scrum projects there is the much customer involvement is included which help to develop a user oriented product. Users can change their requirements in scrum. Many techniques have been proposed for product maintenance and support. However, in this paper, there have been a detailed paper of existing product maintenance techniques and also presented a new proposed model and technique for the product maintenance by using scrum methodology. This scrum based model for maintenance is designed and based on the analysis of client request types and severity (priority).