The world of work is not changing. It has already changed. Firms that have not boarded the ship need to get on now or risk being left at shore. Mid-size firms particularly should not ignore this trend. As emerging technologies stretch the job market and take over mundane tasks, mid-size firms will increasingly struggle to attract and maintain the best talent. These organizations must accelerate their internal digital experience improvement efforts now before it is too late.

In January 2020, Dell commissioned Forrester Consulting to evaluate the unique challenges faced by mid-size firms in their efforts to improve employee experience (EX). To do so, we surveyed 995 business and information technology (IT) leaders involved in decision making for procurement of devices at their mid-size (100 to 999 employees) organizations.