Research Publication: The State of Support Services 2017

The successful support organization of 2017 and beyond is one focused on the overall customer experience. In this report, you’ll find four areas of focus your organization should create and or/review to create the differentiated support experience your customers now expect:

  • Customer Experience Strategy
  • Customer Engagement Strategy
  • Support Modernization Strategy
  • Technology Adoption Strategy

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Subscribe to the Daily Tech Insider Newsletter

Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Resource Details

TSIA logo
Provided by:
TSIA
Topic:
Tech Industry
Format:
PDF