Research Publication: The State of Support Services 2017

Provided by: TSIA
Topic: Tech Industry
Format: PDF
The successful support organization of 2017 and beyond is one focused on the overall customer experience. In this report, you’ll find four areas of focus your organization should create and or/review to create the differentiated support experience your customers now expect:
  • Customer Experience Strategy
  • Customer Engagement Strategy
  • Support Modernization Strategy
  • Technology Adoption Strategy

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