Resilient Business Process Management: Framework and Services

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Provided by: Lisbon University
Topic: Big Data
Format: PDF
In this paper, the authors contribute to extend Business Process Management (BPM) systems with resilience support. They applied concepts derived from resilience engineering and the study of hazards in highly reliable organizations to characterize resilient BPM. They developed a resilience framework based on two criteria, control, which may be prescriptive, mixed or discretionary, and response, considering planned and non-planned actions. They review and classify techniques developed in the BPM field dealing with various types of hazards. Three out of five categories involve humans in various ways. A special focus is given to discretionary/unplanned human interventions.
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