Retail Energy Billing - It's Much More Than P*Q (Price * Quantity)
It is often thought that billing is an end process simply to settle a contract. Thus, retailers did not make the investments in people, processes, or technology required for a highly accurate, customer-centric delivery organization. As a result, customers experienced missing bills, late bills, incorrect bills, poor customer service and a litany of other issues related to the underestimation of the complexity and importance of this function. This article tries to explain that a mutually beneficial relationship with customers begins with the contract but it is much more than price, and legal terms and conditions.