Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Management

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Provided by: Scientific Publishing Ltd.
Format: PDF
Based on analyzing the difficulties of reverse logistics operation management and discussed the new environment as the economic society developing continuously and discussing the feasibility of virtual enterprise, an operation management mode for reverse logistics based on virtual enterprise is presented in this paper. By analyzing the relationships between complaint service management and reverse logistics, the Complaint Service Management (CSM) is considered in reverse logistics, the authors take into consideration the process computing of CSM by combing the computer technology, the communication technology and the information technology.
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