Tusk Agency Pty Ltd
In the past decade, Supply Chain Management (SCM) and logistics leaders have increasingly looked to information technology tools to enhance performance. Implementation of Enterprise Resource Planning (ERP) information systems has been the common choice for organizations to integrate enterprise-wide processes. ERPs have been advertised as an application that improves business processes and develops visibility across the organization. However, there is concern about the effectiveness of ERP capabilities in improving supply chain processes. This exploratory study examines perceptions regarding the success and effectiveness of ERP installations on supply chain management, with a focus on the post-implementation phase.