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Scheduled downtime policy

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  • Provided by TechRepublic Premium
  • Published May 27, 2019
  • Topic TechRepublic Premium
  • Format PDF
Maintenance tasks and equipment upgrades and installations must be completed regularly—potentially creating disruptions and preventing employees from doing their work. This policy is designed to help your organization determine procedures for scheduling and communicating server, system, and network downtime with the goal of minimizing the impact and inconvenience for your staff, clients, and contractors.

From the policy

The IT department must regularly perform maintenance, upgrades, and other service on the organization’s servers, systems, and networks. Communicating scheduled downtime in advance to the proper contacts helps ensure that routine maintenance and service tasks do not surprise other departments or staff, and it enables others within the organization to prepare and plan accordingly.

Purpose
This policy describes how the organization should announce scheduled server, system, and network downtime to others, to specify who is responsible for communicating scheduled downtime, and to determine how far in advance scheduled downtime notification must be made.

Scope
All executives, employees, and contractors are covered by this policy. It is of particular importance to the IT department and organization directors.

Policy details
Maintenance and additional work or equipment upgrades/installations must be completed regularly. Manufacturers regularly distribute operating system, application, driver and system updates, patches, and hotfixes. Other regular maintenance, service, and support tasks require that various organization servers, systems, and networks be periodically taken offline to enable completion of scheduled maintenance.

Downtime definition
Downtime results whenever an organization owner, user, client, customer, colleague, or contractor can’t access an organization system, server, share, application, platform, database, or service.

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