Scheduled Downtime Policy
The IT department must regularly perform maintenance, upgrades and other service on organizational servers, systems and networks either for upkeep or restorative purposes. This work often results in either intentional or unintentional downtime.
This policy from TechRepublic Premium describes how the organization should plan for and announce scheduled server, system and network downtime to specify who is responsible for communicating scheduled downtime and to determine when scheduled downtime and “service restored” notifications must be made.
From the policy:
STAFF NOTIFICATION RESPONSIBILITY
Each department director is responsible for communicating the impact of the upcoming planned outages to the department’s staff, making sure that any known technical dependencies are communicated to the IT director so that specific business processes and responsibilities will not be adversely impacted, or that such impacts can be addressed and mitigated in advance.
The download comprises a nine-page PDF and Word document.
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