Selecting the Best Strategic Practices for Business Process Redesign

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Provided by: QAVantage
Topic: Big Data
Format: PDF
In this paper, a methodology was proposed to recognize the best strategic practices in BPR. This methodology uses TOPSIS philosophy in recognizing the alignment of practices with the strategy. The indicators of cost, time, quality and flexibility were used as the criteria to select best strategic practice. Also, using the proposed methodology, the best strategic practices for three strategies of cost leadership, prompt response and differentiation were identified from among 29 best practices. The proposed method was tested in a case study of the registration process at a university.
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