International Association of Engineers
These actual business leverages on software service to improve general firm performance. Software is always more a strategic asset to sustain business. In meantime business is changing continuously: there is a transition from centralized to distributed and cooperative organizations. This paper describes a software maintenance process strictly integrated with enterprise evolution. It starts from the basic hypothesis that the software service model has to be integrated in the process of define/improve business models at run time and not in a separate step.