Selling Communications Services to Small and Medium-Sized Businesses: Hosted VoIP Versus Premises-Based Unified Communications

In this paper, the authors take a differentiated view of Voice Over IP (VoIP) and unified communications: they take a closer look at SMBs of various sizes with various approaches to technology, and they talk about how a service provider can tailor its communications solutions to suit the needs of SMBs. Finally, they examine how the user can best partner with a solution vendor to capture growth without compromising on quality and operating cost. SMBs appreciate the potential of VoIP and unified communications to simplify the network and expedite business.

Provided by: Cisco Topic: SMBs Date Added: Jun 2011 Format: PDF

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