Service Mining: Using Process Mining to Discover, Check, and Improve Service Behavior

Provided by: Institute of Electrical & Electronic Engineers
Topic: Big Data
Format: PDF
Web services are an emerging technology to implement and integrate business processes within and across enterprises. Service-orientation can be used to decompose complex systems into loosely coupled software components that may run remotely. However, the distributed nature of services complicates the design and analysis of service-oriented systems that support end-to-end business processes. Fortunately, services leave trails in so-called event logs and recent breakthroughs in process mining research make it possible to discover, analyze, and improve business processes based on such logs.

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