Institute of Advanced Engineering and Science (IAES)
Cloud services can save business time, resources, money and it's the ultimate solution for solving challenges in the traditional software sales model. However, cloud computing must be advanced to focus on resource utilization and resource management. The use of cloud-based services allows consumers to allocate resources on-demand and to pay only for the resources they actually use. Considering a scenario in which cloud service providers stipulate on service support level i.e. Type of support (platinum, gold, silver and bronze) with end-users and lease cloud services in a way that guarantees SLA fulfillment, minimize operational costs and maximize the profit.