Provided by: SeaBird Associates
Date Added: Jan 2003
The growth of e-commerce and e-mail have not diminished the need for a solid telephone-based customer service program. But telephone service quickly becomes too expensive, unless a person manage average call length. Fortunately, there are proven techniques to Shave Seconds Off Telephone Customer Service Talk Time. The problem with measuring talk time is that it doesn't take into account some of the other factors that impact customer service: the quality of the call, the satisfaction of the customer, the number of call-backs caused by oversights in the original call, or even the amount of business that is lost because of ineffective call handling. Part of an effective customer service program is efficiency in handling customer calls - looking for methods of cutting seconds out of the average call.To get the details of making telephone services more effectives and valuable read the article.