University of Cyprus
Business Process Management has no set methods of analysis for removing unneeded process steps, identifying inefficient or ineffective process steps, or simply determining which process steps to focus on for improvement. Often, tools and techniques from Six Sigma, an orientation to error-proofing that originated in the quality movement of the 1980s, are borrowed for those tasks. This paper defines several Six Sigma techniques and shows how they can be used to improve deficient processes. The application of Six Sigma techniques is illustrated through a case study.