Smarter Contact Centers Using In-Memory Data Grids

The communications industry covers a wide spectrum of services, from wired and wireless voice communications and data access to video and content delivery. The industry is experiencing a period of significant change; new technologies are evolving, giving rise to new business models and challenges, customer demands are increasing, and competition is intensifying. Read more…

Resource Details

Red Hat logo
Provided by:
Red Hat
Topic:
Big Data
Format:
PDF