Provided by: Auricle Technologies
Date Added: Feb 2015
Due to the importance of high-quality customer service, many companies use intelligent helpdesk systems (e.g., case-based systems) to improve customer service quality. IT service help desk offers a set of "Best practices" for managing IT services and is one of the most widely accepted approaches to IT service management in the world. Recently, more and more enterprises implemented a centralized IT service management model based on the framework. Organizations should take proper measures in building a mature service desk to ensure successful implementation of IT service help desk.