Software Quality Assurance - E-commerce Customers Satisfaction in Requirements Engineering Process

Provided by: Science & Engineering Research Support soCiety (SERSC)
Topic: E-Commerce
Format: PDF
In the requirement analysis phase, good quality requirements are needed to develop the foundation of good quality software. This paper proposes quality attributes from the SQA activities in requirement phase from the end users' perspective in an e-commerce application. By analyzing SQA activities in requirement engineering process, the authors found out five quality attributes that most affect customer's satisfaction: functionality, security, usability, reliability and efficiency. This paper describes the quality attributes that are gained from the requirements elicitation, requirements documentation, requirements validation, negotiation and the requirements management planning activities.

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