Stakeholder View of Enterprise System Knowledge Management Process

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Provided by: Queensland Treasury Corporation
Topic: Social Enterprise
Format: PDF
Knowledge Management (KM) has been identified as one of the most important antecedents of ES success. Managing an Enterprise System is a knowledge intensive task that necessarily draws upon the experience and involvement of a wide range of stakeholders with diverse knowledge capabilities. These stakeholders, ranging from top executives to data entry operators, have multiple and often conflicting objectives and priorities and rarely agree on a set of common aims. Using a four-phased Knowledge Management process, this paper seeks to identify common and specific requirements for the stakeholders in an Enterprise System Knowledge Management initiative.
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