State of Service

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Provided by: Salesforce
Topic: Data Management
Format: PDF

For the third edition of our "State of Service" report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine:

  • Service organization's biggest challenges and priorities
  • The changing role of customer service agents
  • The impact of artificial intelligence (AI) on the future of customer service
  • How mobile workers fit into modern customer service
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