State of the Connected Customer

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Provided by: Salesforce
Topic: Consumerization
Format: PDF

Customer expectations are changing. Companies must transform to stay competitive. Over 8,000 consumers and business buyers worldwide share:

  • How their expectations of B2C and B2B companies have changed
  • What they think about emerging technologies like artificial intelligence
  • Why trust and values have become building blocks of customer relationships
Download "State of the Connected Customer" and be informed on the new standards of engagement in the Fourth Industrial Revolution.
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