Tech & Work
Is your boss about to drive you crazy? This ebook offers some advice that could help you keep your sanity (and maybe your job).
From the ebook:
At one point or another, you will have a bad boss. Maybe they won’t be like the one in Dilbert, but they still might make your work difficult. Here are some tips to help you cope.
Document your work
Keep track of your accomplishments and of compliments you get from co-workers or managers of other departments. Record the date of these occurrences. When documenting them, try to record the significance of the accomplishment as well. What problem existed at the time? What would have happened had you not acted? How did your action have a positive effect on the entire organization? Keep this information on a system other than your work computer or company network—that is, keep it in a place where you can still access it even if you leave or are terminated.
Use objective measures
When documenting your accomplishments, try to use objective measurements. If you’re on a help desk, for example, “I resolved that ticket promptly” is a meaningless statement. However, “I resolved that ticket in three hours, compared to the departmental average of five hours” carries more credibility.
Confront with evidence
It’s easy for a boss to yell at you based on statements you yourself make. It’s harder if you confront the boss with detailed data, in particular data that has objective measures. So when your boss complains that you’re not resolving tickets promptly, share your data. In doing so, you’re telling the boss implicitly (or, if you’re brave enough) explicitly, “Boss, you can be angry all you want, but the data favors my position.”