Striving For Growth: Best Practices In Retail Banking Sales And Service Channels

Provided by: Booz Allen Hamilton
Topic: Software
Format: PDF
Retail banks are raising their game across the board and across the globe. In a comprehensive study of more than 100 banks across 17 countries, Booz Allen Hamilton found that retail banks are developing and adapting their distribution channels to meet the needs of increasingly demanding customers; branches are more attractive and better designed; websites are more secure; and call centres offer quicker solutions to customers' problems. Some banks are achieving excellence in key fields such as HSBC in Hong Kong, which is setting the standard for branch banking, or Woori Bank in South Korea, showing the rest of the pack how online banking should look, feel, and function.

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