Provided by: International Journal of Soft Computing and Engineering (IJSCE)
Topic: Data Management
Date Added: Oct 2013
An analysis of a queue model M/M/1 for an outpatient clinic was done considering no-shows from the patients. In order to detect how no-shows affect the performance measure, i.e., the doctor's idle time on the patient-doctor system the authors consider analyzing the behavior of the patients when they have an appointment with a previous diagnostic successfully. The alternative approach was validated using a simulation model that was built through Delmia Quest R20 and an estimation of distribution algorithm to model the workflow in a small health clinic in Mexico.