Support Services as a Competitive Differentiator: IDC Whitepaper

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Provided by: Rescue by LogMeIn
Topic: Innovation
Format: PDF
In this whitepaper you will learn more about understanding the impact of support and technology to deliver service/support, end user experiences and preferences both at work and for their personal devices and how the similarities and differences between these different support experiences are helpful in shaping strategies and uncovering opportunities to improve the support experience.
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