Supporting Flexible Processes with Adaptive Workflow and Case Handling
Workflow management technology has profoundly transformed the way complex tasks are being handled in modern, large-scale organizations. However, it is mostly those systems’ inherent lack of flexibility that hinders their broad acceptance, and that is perceived as annoyance by users. In this context, Adaptive Process Management and Case Handling provide two very different paradigms, which both attempt to make process management more flexible and user-friendly. In this paper, the authors compare strengths and weaknesses of these two paradigms, and point out situations in which each is particularly appropriate. They further outline ways, in which either technology can be enhanced by crucial concepts from the other.