Surveying the Critical Success Factors of BPM-Systems Implementation

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Provided by: Utralshareware Software
Topic: Big Data
Format: PDF
In this paper, the authors presented the results of a survey among a group of 39 Dutch consultants, developers and end-users on how they view the concept of BPM, BPM-systems and it's CSFs for implementation. The three groups were randomly selected from two separate populations with a high and low level of knowledge about BPM. A first interesting result is that these different groups mostly share a common view on BPM and BPM-systems, regardless their role in the value chain of BPM deployment within organizations.
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