SWOT Assessment: HP Service Anywhere

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Provided by: Hewlett-Packard (HP)
Topic: Enterprise Software
Format: PDF
IT service management (ITSM) is increasingly being recognized as a practice and set of supporting technologies that offers value beyond the IT department. Despite its terminology ITSM is more about service management across the enterprise than simply the IT department. Technology is a major component, and it continues to evolve in terms of its ability to help organizations realize value from an enterprise-wide service management strategy.
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