American Society for Quality
"This article is mainly about how Six Sigma helped a rural hospital achieve a cultural transformation. Six Sigma is one of several breakthrough strategies the hospital implemented at the beginning of this journey more than a year ago. Reaching the highest level of excellence in patient care requires a high performance. The idea of being able to truly transform the culture within a hospital may sound like a daunting, if not impossible, task. But achieving a genuine cultural transformation in healthcare
could be the key to solving some of the most basic and difficult problems facing the industry today.
Six Sigma brings to the healthcare industry a balanced dose of both art and science to improve the
delivery of patient care and achieve cultural transformation. It?s an approach that enables providers to build acceptance and accountability, develop unique problem solving skills and link efforts to well-defined organizational objectives. The acquisition of such fundamental capabilities could be the key to success for the industry as a whole."