University of Portsmouth
This paper attempts to extend and refine design thinking methods by focusing on business processes as design products, in which several stake-holders, with potentially conflicting interests, are involved. This paper examines preliminary work applying contemporary design theory and methodology research concepts to Business Process Modeling (BPM). BPM practitioners have expressed difficulty in sharing BPM concepts with clients, and getting salient feedback from clients. Through the application of design prototyping frameworks and methods, the authors developed an extension to BPM, called Tangible Business Process Modeling (TBPM), in order to resolve these difficulties.