University of Portsmouth
Visualized business process models are the central artifacts to communicate knowledge about working procedures in organizations. Since more organizations take the process perspective to share knowledge and make decisions, it is worth investigating how the processes are elicited. In current practice, analysts interview domain experts and translate their understanding to process models. Domain experts, often unfamiliar with process thinking, have problems understanding the models and providing meaningful feedback. The authors' desire to improve process elicitation and strengthen the role of the domain expert.