In the past two decades, computers and the Internet have changed the world. People now communicate faster, more often, and in different ways. Likewise, businesses operate differently - processing and storing more information, reaching out to new markets, and managing operations more efficiently. The advent of technology has ensured that life - and business - will never be the same. However, computer-related technology (often called information and communication technology, or ICT) has not yet reached every corner of the world, and it has not reached many small and medium businesses that could benefit from the services it provides.