As the world grows smaller and more complicated, technology plays an important role and enables individuals to drive their vision while also helping organisations to manage their end-to-end business processes.
Customer engagement is a hot subject and there are plenty of associated technology offerings out there. According to Forrester most of what CIOs spend on technology will go toward enterprise process apps such as ERP and CRM, because productivity is an important component of any business applications offering.

Microsoft enables sales productivity, by bringing Outlook, Lync, Skype and Yammer for social collaboration into the Microsoft Dynamics CRM online experience to help you connect with your customers like never before.