Cass Information Systems
Tech & Work
Negotiating an enterprise telecom contract can be a daunting task. Most companies focus on language around new pricing for current services, improved SLAs, ordering or deployment timeframes, reporting and incident resolution, or escalation. While these contractual items are necessary to obtain cost reductions and improve supplier performance, they are not the only obligations that the vendor and your company will agree to once the contract is signed. This paper outlines the 6 provisions to avoid.