Phone interviews can save time and speed up the hiring process. This cheat sheet from TechRepublic Premium will make it easy to ask both general and job-specific questions, allowing you to compare candidates systematically.

Featured questions from the cheat sheet:

Are you comfortable supporting angry, frustrated, and occasionally profane users?

How much experience do you have using ticketing systems?

Do you enjoy creating documentation?

Have you administered Office 365 user accounts?

With which desktop operating systems do you have the most support experience?

Do you enjoy learning and supporting third-party and proprietary applications?

How much experience do you have troubleshooting common network issues?

Which remote connectivity tools have you previously used?

Are you comfortable installing and configuring the Windows desktop operating system on a bare metal chassis?

How much experience do you have resolving malware infections?

Enhance your recruitment process with our five-page document. This is available for download at just $9. Alternatively, enjoy complimentary access with a Premium annual subscription.

TIME SAVED: Crafting this content required 10 hours of dedicated writing, editing, research, and design.