Telephone Interview Cheat Sheet: Support Technician
Phone interviews can save time and speed up the hiring process. This cheat sheet from TechRepublic Premium will make it easy to ask both general and job-specific questions, allowing you to compare candidates systematically.
Questions from the cheat sheet:
Can you describe a work experience where you were part of a project or initiative and things went wrong? How did you respond?
Are you comfortable supporting angry, frustrated and occasionally profane users?
Which remote connectivity tools have you previously used?
The download comprises a seven-page PDF and Word document.
Previously priced at $49, this is now available to download for $9. Or free with Premium annual subscription: click here to find out more.
TIME SAVED: It took 10 hours of writing, editing and research to create this content.