Zhejiang Sci-Tech University
The paper primary deals with IT Service Management (ITSM) and IT Infrastructure Library (ITIL), as a process based method. Providing IT services with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominator ITSM. To develop architecture for information technology service management and design integrated solutions, it is necessary to establish a common framework for delivering IT services. The model is a framework for organizing the assets that constitute an ITSM design.