The Convergence of Management and Security in a User-Driven World
IT service management 2.0 tools focus on improving the quality and efficiency with which infrastructure and operations supports end users and delivers services. There is broad consensus that ITSM 2.0 initiatives can not be limited to the service desk and that they must offer an integrated approach to the technical, regulatory and business challenges faced by IT professionals.
However, rather surprisingly given the broader focus on service management, many do not yet consider it to include endpoint management and security.
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