Universiti Utara Malaysia
The emergence of Multimedia Super Corridor (MSC) in 1996 was the starting point for the blooming of software and ICT related companies. Despite that, not much attention was given to the quality of the software product that was being developed by different categories of companies. These companies could not justify the quality of their products to the users and the users are left with uncertainties on the quality of the software. They identified the need for independent software assessment and certification. Therefore, the authors propose a conceptual model of software certification process by product quality approach.