Connected businesses need sophisticated omni-channel fulfillment and online merchandising tools to meet customer expectations. They are looking at suites that include core commerce functionality, order management systems (OMS), experience management, and product information management (PIM). Differentiating among these solutions is complex and daunting, though. This Wave Report details Forrester’s findings about how well each vendor fulfills testing criteria and where they stand in relation to one another to help eBusiness professionals select the right partner for their B2C online and omni-channel commerce needs.